Language Access Coordinator​/Mixteco Interpreter

Description

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 we became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages.

• Provide Mixteco-English-Spanish interpretation for all services and locations of Salud.
• Coordinate and standardize process of connecting limited English proficiency (LEP) patients with appropriate language support services – in-person interpretation, tele-interpretation, and other relevant modalities of interpretation.
• Demonstrate cultural proficiency with the values and behavior that enables the person or institution to engage effectively with people and groups who are different from them.
• Build and maintain interpreting schedules. Arrange for in-advance and on-demand interpretation requests.
• Organize and maintain Salud’s language access resources and workflows. Act as main point of contact for language support services at Salud.
• Provide trainings and education to staff as needed.
• Act as liaison between language support vendors and Salud. Coordinate contract logistics and payment with external interpretation and translation vendors.
• Track and monitor LEP patient experience by means of surveys, data reporting, observation, and other relevant means. Implement improvements based on findings.
• Participate in local trainings and collaborative meetings that collectively work to improve access to community services for LEP community members.
• Lead the implementation and adoption of technological solutions for interpretation and translation services for Salud patients.
• Collect staff feedback and explore opportunities for improved language support workflows and resources; implement improvements based on findings.
• Route patient needs and requests as appropriate.
• Consistently adhere to and/or exceed SPLG’s communication guidelines and expectations with internal and external customers including co-workers, patients, and external partners.
• Collaborate with Salud’s Community Health Services and Communications departments to support effective patient communication.
• Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in all interactions. Listen skillfully and display a willingness and ability to acknowledge patient and co-workers’ needs, expectations and values through the use of reflective listening and empathy conveyance. Respond to co-worker and patient needs in ways that are helpful and beyond expectation.
• Maintain strict patient confidentiality and comply with federal and state privacy laws.
• Other duties as assigned.

Minimum Requirements:

• Trilingual
  - Mixteco, English, Spanish.
• High School diploma or GED (AA preferred).
• Experience working as a professional interpreter (preferred).
• Experience working in a healthcare setting (preferred).
• Proficient in Microsoft Office, Word, PowerPoint, Outlook.
• Experience with communication technologies such as telephonic or video remote interpreting
• Demonstrated ability to consistently adhere to Salud’s communication guidelines and expectations with internal and external customers including co-workers, patients and external partners including the use of C.A.R.E.
• Valid CA Driver’s License and current vehicle insurance; must be able to travel between sites.

• Strong organizational skills that reflect ability to prioritize multiple tasks seamlessly with excellent attention to detail.
• Excellent customer service skills and excels in a team environment.
• Ability to maintain strict confidentiality, understanding of patient confidentiality and HIPAA.

• Standing, walking, sitting, typing, reaching, moving and/or lifting up to 25 pounds.

Salary: $22.73 - $28.32 per hour

Employment Type: Full Time

B…