Customer Relationship Manager​/Administrator

About Learning, Inc.

About Learning, Inc. is a leader in educational and training solutions dedicated to improving learning outcomes worldwide.

This role is ideal for an articulate, service-oriented professional who creates outstanding customer experiences and represents a globally recognized learning brand with warmth, professionalism, and care.

• Contact prospective customers who have expressed interest in About Learning’s products, certifications, software, and training solutions
• Follow up on inquiries in a timely, professional, and engaging manner
• Build positive relationships that reflect the company’s reputation for excellence and trust

• Respond promptly to customer questions regarding products, services, training, and order status
• Troubleshoot concerns and resolve issues with professionalism, empathy, and attention to detail
• Ensure every interaction reflects the highest standards of respect, responsiveness, and service quality
• Prepare, package, and ship customer orders accurately and efficiently to destinations throughout the United States
• Coordinate shipping logistics and maintain organized records of outgoing orders
• Monitor order fulfillment processes to ensure timely delivery and customer satisfaction

We are looking for a professional who brings both excellent communication skills and a heart for service.

• Outstanding verbal and written communication skills
• Highly articulate, professional, and personable
• Strong customer service mindset with a commitment to excellence
• Ability to manage multiple tasks with accuracy and efficiency
• Comfortable handling phone calls, email correspondence, and shipping logistics
• Strong problem‑solving skills and sound judgment
• Experience in customer service, office support, educational services, or client relations preferred
• Familiarity with Microsoft Office, CRM systems, and shipping platforms is a plus

• Enjoys serving educators, trainers, and organizational leaders
• Represents a premium brand with professionalism and grace
• Values precision, responsiveness, and meaningful customer relationships
• Works well independently while contributing to a collaborative team culture
• Appreciates being part of a mission‑driven educational company with global impact

Joining our team means becoming part of an organization dedicated to helping individuals and institutions improve the quality of learning worldwide.