Commercial Process & Systems Lead

Commercial Process & Systems Lead page is loaded## Commercial Process & Systems Lead locations:
US - Wauconda, Illinois time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR100864# Company Overview Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we’re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.

We believe great flavor starts with great people. That’s why we’re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.# Your Role in Synergy's Success# How You Will Contribute## The Commercial Process & Systems Lead plays a key role in enabling technology-driven innovation and efficiency within our Commercial (Sales and Business Development) and R&D/Innovation teams.##

## Reporting to the VP of IT – Americas, you will serve as a strategic business partner responsible for understanding team needs, identifying opportunities for digital solutions, and leading or supporting the delivery of projects that drive business value.## ##
** KEY RESPONSIBILITIES*** ##
** Business Partnership & Needs Analysis:
** Serve as the primary contact and trusted partner for the Commercial and R&D teams, building a deep understanding of their goals, processes, and challenges. Identify opportunities where technology can improve outcomes and drive efficiency.* ##
** Requirements Elicitation & Documentation:
** Elicit, analyze, and document business, functional, and non-functional requirements using techniques such as user stories, use cases, and process mapping, with a focus on CRM and PLM systems.* ##
** CRM (Microsoft Dynamics):
** Apply deep knowledge of Microsoft Dynamics CRM to advise on best practices, identify configuration and optimization opportunities, and ensure business requirements are effectively translated into system solutions that support commercial workflows.* ##
** PLM Systems in Food & Ingredient Manufacturing:
** Demonstrate expertise in PLM platforms commonly used in this industry, with a strong understanding of product data management, formula/recipe management, regulatory compliance, supplier collaboration, and the end-to-end product development lifecycle.* ##
** Solution Design & Implementation:
** Collaborate with IT teams and external vendors to design and implement technology solutions aligned with business strategy. Contribute to and lead small to mid-sized projects, including task planning, progress tracking, and stakeholder communication.* ##
** Process Improvement:
** Analyze and recommend improvements to existing commercial and product development processes, enhancing data accuracy, productivity, and system efficiency.* ##
** Testing, Training & Support:
** Support solution rollout through test planning, user acceptance testing, and end-user training. Provide ongoing guidance to ensure effective adoption and use of CRM and PLM tools. Develop training materials and conduct training sessions for users.* ##
** Continuous Learning:
** Stay current on emerging technologies and best practices relevant to CRM, PLM, and the broader sales and product development landscape.## ##
** PROFESSIONAL EXPERIENCE/QUALIFICATIONS*** ## Bachelor’s degree in Business Administration, Information Technology, Food Science, Engineering, or a related field* ## Proven experience as a Business Systems Analyst, ideally within the food and ingredient manufacturing industry, supporting Commercial (Sales/BD) and R&D teams* ## Deep expertise in Microsoft Dynamics CRM, including configuration, customization, and core module functionality* ##

Demonstrated proficiency with PLM systems used in food/ingredient manufacturing, including formula management, regulatory compliance, and supplier integration* ## Ability to translate complex business needs into clear technical requirements for both CRM and PLM systems* ## Strong experience with requirements gathering and…