Field Technician

POSRG is seeking a Field Technician to install, configure, and service point-of-sale and related IT hardware at customer locations. In this role, you will deploy and troubleshoot POS systems, peripherals, and network-connected devices, perform repairs and preventive maintenance, and document all work in service systems. You will collaborate closely with logistics, project managers, and customer support to ensure on-time installations and minimal downtime for retail and hospitality clients.

This position offers hands-on learning with POS technology, IT lifecycle services, and clear paths for professional growth.

Responsibilities

• Install and configure POS and related IT hardware at customer sites
• Troubleshoot and repair POS terminals, peripherals, and network-connected devices
• Perform preventive maintenance and hardware upgrades on POS equipment
• Document service activities, parts used, and resolutions in ticketing systems
• Collaborate with logistics and project teams to support deployments and rollouts
• Follow customer and company standards for quality, security, and safety
• Provide on-site technical support and training on basic POS hardware use
• Test systems after service to ensure proper operation and minimal downtime

Required Skills

• POS hardware installation
• Hardware troubleshooting and repair
• Basic networking (TCP/IP, Wi-Fi)
• Structured cabling and cable management
• Use of diagnostic tools and multimeters
• Windows-based system configuration
• Technical documentation and ticketing
• Customer service and communication
• Time management and scheduling
• Adherence to safety and security procedures