Customer Experience Specialist

Job Type: Full-Time

Job Location:

Onsite – Waukee Office

Hours:

Monday-Friday, 8am-5pm

Compensation up to $24/hour based on experience.

Access Systems, a dynamic and fast‑growing company, is hiring a Customer Experience Specialist to support our customers and ensure a consistent, high‑quality experience. This customer‑facing support role focuses on communication, follow‑up, and keeping day‑to‑day requests moving.

• Support customer communication and follow‑up tied to quotes, orders, and ongoing requests.
• Connect with customers by phone and email for check‑ins, updates, and routine needs.
• Partner with Account Managers to help coordinate follow‑up and keep communication consistent.
• Maintain accurate customer records and activity notes in our systems.

• 1‑3 years of experience in customer service, administration, or office support.
• Ability to manage multiple customer requests and follow through to resolution.
• Strong attention to detail when documenting customer interactions and updates.

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state‑of‑the‑art campus in Waukee that includes an onsite gym, employee lounge, and much more.