Customer Service Representative

Job Description

We are looking for a dependable, detail-oriented Customer Service Representative to support our clients and internal team. This role plays a critical part in maintaining long-term customer relationships by delivering timely, accurate, and professional service. As a CSR, you will handle inbound customer needs, assist with account updates, and ensure clients feel supported at every stage of their experience.

This position is ideal for someone who enjoys helping others, thrives in structured environments, and takes pride in doing things the right way. While this is not a sales role, strong communication and organization skills are essential to success.

• Competitive hourly pay or salary based on experience
• Paid training and ongoing development
• Clear paths for advancement into senior service, sales support, or leadership roles
• Long-term stability within a growing organization

We value consistency, integrity, and teamwork. Our Customer Service Representatives are trusted professionals who keep operations running smoothly and ensure customers receive the service they deserve. If you’re looking for a stable role with room to grow and a team that supports your success, this could be the right fit.

• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Licensing Assistance
• Paid Time Off (PTO)
• Flexible Schedule

• Serve as the primary point of contact for customer service inquiries via phone, email, and in person
• Assist customers with account updates, policy changes, billing questions, and general service requests
• Accurately document all interactions and updates within internal systems and CRM tools
• Follow established workflows and procedures to ensure compliance and consistency
• Resolve customer concerns efficiently while maintaining a calm, professional demeanor
• Coordinate with sales, service, and leadership teams to support customer needs
• Review accounts for accuracy and completeness and flag issues when necessary
• Help maintain high customer satisfaction, retention, and service quality standards

• Strong verbal and written communication skills
• Excellent attention to detail and organization
• Ability to manage multiple tasks and deadlines effectively
• Comfort working with technology, databases, and CRM systems
• Professionalism, reliability, and accountability
• High school diploma or equivalent required

• Previous experience in customer service, call center, administrative, or office support roles
• Experience in insurance, financial services, or regulated industries
• Bilingual skills (Spanish or other languages) a plus