Waukee Team Member
Listed on 2026-08-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Retail Associate/ Customer Service
Job Title:
Customer Service Expert
Company:
Tommy's Express Car Wash
Location:
West Des Moines, IA
Tommy's Express Car Wash is a leading provider of modern, efficient, and environmentally friendly car washing services. With a commitment to excellence and innovation, we pride ourselves on delivering exceptional customer experiences and ensuring every vehicle leaves sparkling clean.
Position Overview:We are seeking a dynamic and enthusiastic individual to join our team as a Part-Time Customer Service Expert. In this role, you will be responsible for providing outstanding customer service, educating guests about our services, facilitating membership sign-ups, and assisting customers with our mobile app.
Key Responsibilities:- Greet and assist customers with a friendly and professional demeanor.
- Educate guests on our range of car wash services, packages, and memberships.
- Actively promote and facilitate membership sign-ups, explaining the benefits and features.
- Provide guidance and support to customers in utilizing our mobile app for convenient service access.
- Handle customer inquiries, feedback, and complaints promptly and professionally.
- Maintain cleanliness and organization of the customer service area.
- Collaborate with team members to ensure smooth operations during peak volume hours.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a passion for exceeding customer expectations.
- Ability to learn and effectively communicate technical information about car wash services and membership options.
- Comfortable using mobile devices and applications.
- Reliable and punctual, with the flexibility to work weekends and during peak volume hours (10:00 AM - 6:00 PM).
- Previous experience in customer service or retail is preferred but not required.
- Competitive hourly wage!
- Opportunities for advancement and professional development
- Employee discounts on car wash services
- Positive and supportive work environment
Tommy's Express Car Wash is an equal opportunity employer committed to diversity and inclusion in the workplace.
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