Experience Specialist​/Receptionist: Waukee Medical Park

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

• Area of Interest:
  Patient Services
• FTE/Hours per pay period: 1.0
• Department:
  Breast Surgery
  - Waukee MOB
• Shift: Monday-Friday 8:00AM-4:30PM
• Job

Experience Specialist/Receptionist – Waukee Medical Park. Monday-Friday 8:00AM-4:30PM.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. PET insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain confidentiality of all patient records and comply with HIPAA regulations
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Coordinate with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents
• Assist in onboarding new patients and educating them on clinic policies and procedures

• High School Diploma or GED required
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
• Excellent interpersonal, communication, and problem‑solving skills
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor