IT Support Technician

Job Type: Full-Time

Job Location:

Onsite – Waukee Office

Hours:

Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee. This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment.

Compensation up to $24/hour.

• Work through incoming help desk tickets for customers.
• Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
• Document ticket updates clearly and work with the team to elevate issues when additional support is needed.
• Work closely with Technical Account Managers and other team members to support customers and resolve issues.

• 1–2 years of help desk, technical support, customer service, or related experience.
• IT degree, certification, internship, or hands-on technical experience preferred.
• Strong verbal communication and customer service skills.

• Hands-on training with the opportunity to shadow our current technicians.
• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!