IT Support Technician

Job Type: Full-Time;

Job Location:

Onsite – Waukee Office;

Hours:

Monday–Friday, 8am–5pm.

Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee. This customer‑facing role focuses on answering incoming support requests, troubleshooting end‑user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast‑paced team environment.

Compensation up to $24/hour.

• Work through incoming help desk tickets for customers.
• Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
• Document ticket updates clearly and work with the team to elevate issues when additional support is needed.
• Work closely with Technical Account Managers and other team members to support customers and resolve issues.

• 1–2 years of help desk, technical support, customer service, or related experience.
• IT degree, certification, internship, or hands‑on technical experience preferred.
• Strong verbal communication and customer service skills.

• Hands‑on training with the opportunity to shadow our current technicians.
• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state‑of‑the‑art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!