Property Casualty Program Manager

Job Description

Step into a high‑impact role with Innovative Captive Strategies (ICS) as a Program Manager, PC based in Waukee, where you’ll own and optimize the performance of client captive insurance programs. You’ll partner closely with clients, agents, and internal teams to lead renewals, audits, and key workflows while delivering insights that drive smarter decisions and stronger outcomes. If you thrive on ownership, collaboration, and making a measurable impact, this role is your chance to shape successful programs.

• Serve as the primary point of contact for agency partners and clients, handling day‑to‑day questions and support needs.
• Lead and manage key processes such as annual renewals, premium audits, endorsements, and invoice approvals.
• Partner cross‑functionally to analyze tail liability and support overall program strategy.
• Collaborate with the Sales team to evaluate and guide renewal decisions.
• Prepare and coordinate materials for internal and external captive board meetings.
• Build and strengthen relationships with agents and clients, especially during new client onboarding.
• Interpret and clearly communicate captive financials, including equity, assessments, large losses, and distributions.
• Explain and support risk management programs for clients and partners.
• Review, analyze, and summarize data to inform decisions and improve program performance.

• Education
  :
  College degree preferred.
• Experience
  :
  Minimum 7 years providing customer service in a company or agency environment. Captive insurance experience preferred.
• Licensing
  :
  Active state‑specific Property & Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Captive Insurance Knowledge
  :
  Understand captive insurance principles, practices and coverages to consult clients on strategic needs, including risk transfer, financial elements, relevant parties and business flows.
• Workflow & Systems Knowledge
  :
  Actively invest in enhancing defined workflows, processes, procedures and deliverables and adhere to compliance requirements.
• Relationship Management
  :
  Foster relationships by understanding parties, prioritizing problem solving and collaborating to deliver impactful solutions.

• Health, dental and vision insurance.
• Paid parental leave.
• Company‑paid continuing education and tuition reimbursement.
• 401(k) with profit sharing.
• Generous time off practices in addition to paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs.
• Consistent merit increases and promotion opportunities.
• Discretionary bonus opportunity.

Holmes Murphy & Associates is an Equal‑Opportunity Employer.