Residential Cleaning Team Supervisor - Properties

Our client is seeking a dedicated and detail-oriented Residential Cleaning Team Supervisor to lead a team providing premium cleaning services for high-end residential properties in Paarl, Western Cape. This role requires a supervisor who can inspire and manage a team to deliver exceptional cleaning standards, paying close attention to the specific needs of luxury homes. The supervisor will be responsible for scheduling, quality control, client communication, and staff training, ensuring client satisfaction and retention.

The ideal candidate will have a strong background in residential cleaning, excellent leadership skills, and a passion for delivering impeccable service. This is a hands-on supervisory role crucial for maintaining our client's reputation for excellence in the luxury property market. You will be the primary point of contact for clients regarding cleaning services, ensuring their expectations are consistently met and exceeded.

Your leadership will directly impact the quality of service and client loyalty.

• Supervise and guide a team of residential cleaning technicians.
• Develop and implement detailed cleaning plans tailored to individual high-end properties.
• Conduct regular quality checks to ensure adherence to premium cleaning standards.
• Train cleaning staff on advanced cleaning techniques, product knowledge, and professional conduct.
• Manage team schedules, ensuring efficient coverage and timely completion of services.
• Act as the primary liaison with clients, addressing inquiries and resolving concerns promptly.
• Maintain inventory of cleaning supplies and equipment for the team.
• Ensure compliance with health and safety regulations within residential settings.
• Foster a positive and productive team environment.
• Perform cleaning duties as needed to ensure service delivery standards are met.

• Previous experience as a cleaning supervisor, preferably in the residential or high-end service sector.
• Demonstrated ability to lead, motivate, and train a cleaning team.
• Excellent knowledge of residential cleaning techniques, tools, and eco-friendly products.
• Strong understanding of hygiene and safety standards in domestic environments.
• Exceptional customer service and communication skills.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to manage schedules and coordinate effectively.
• Must reside in or be able to commute to Paarl, Western Cape .
• Professional demeanor and appearance suitable for client-facing interactions.
• Reliability and punctuality are essential.

• Competitive annual salary of ZAR.
• Opportunity to work with prestigious clients and properties in the Paarl area.
• Comprehensive training and professional development.
• Be part of a reputable company known for its high standards in residential cleaning.
• Positive and supportive team culture.
• Access to high-quality cleaning supplies and equipment.
• Direct impact on client satisfaction and property upkeep.