Retail Shift Leader

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Goodwill of Central Iowa is looking for a Full-Time Shift Leader to assist with operations management and training donated-goods retail employees with our values of love, kindness, and respect.

• Full-Time (40 hours/week)
• No retail holiday season! Shifts may be scheduled Monday - Saturday between 8 a.m. and 10 p.m. and Sundays from 11 a.m. to 6 p.m.

This position requires a flexible schedule to manage any shift across the department and support business needs.

• Starting wage of $16.00/hour and an additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly bonus eligibility based on achievement of department goals!
• Annual merit increase eligibility based on individual job performance.

Career Development Pathways Could Look Like:

• Assistant Store Manager – Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training – Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager – Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager – Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.

Successful candidates have:

• Previous related full‑time supervisory experience – softlines and hardlines preferred.
• Excellent customer service skills for daily employee and customer interactions.
• Effective communication skills to coach others.
• Efficient problem‑solving abilities.
• Flexibility to work positively in a team within Goodwill of Central Iowa’s values of treating others with love, kindness, and respect.

Position Summary:

Shift Leaders assist in coaching and training store employees as well as opening and closing the store. Job duties also include handling operational procedures (e.g., bank deposits, paperwork, reporting), providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

What you’ll do here:

• Train employees using various platforms including in‑person, online, and written processes.
• Regularly provide valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assist in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Support the Mission Services department and activities through our round‑up program, promoting Mission activities and programs.
• Provide excellent customer service and respond effectively and promptly to customer needs.
• Assist in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Monitor production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assist in completing daily communication log to organize and assign work to team members.
• Assist in monitoring new employee training progress.
• Monitor and assist in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Perform other duties as assigned.

What you’ll need:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability…