Payroll Tax Risk and Controls Manager

Position Summary

The Payroll Tax Risk and Controls Manager is responsible for building, implementing, and overseeing operational controls across the Payroll Tax Filing organization. This role will lead internal audits, risk assessments, control testing, and compliance initiatives to ensure accurate, timely, and compliant payroll tax operations for clients. The manager will create scalable control frameworks, identify operational gaps, monitor high‑risk processes, and partner with leadership teams to improve service quality, reduce client risk, and strengthen accountability across teams.

The role will also support SOC compliance initiatives, audit readiness, process governance, and continuous improvement efforts.

• Design and implement a comprehensive controls framework for Payroll Tax Filing operations.
• Establish control standards, audit procedures, and monitoring processes across teams.
• Conduct internal operational audits to identify gaps, risks, and process failures.
• Perform recurring control testing to ensure procedures are operating effectively.
• Develop risk mitigation plans and partner with operational leaders on corrective actions.
• Monitor high‑risk client accounts and operational trends to identify recurring issues.
• Support SOC audit activities, documentation, evidence gathering, and remediation tracking.
• Create reporting dashboards and metrics related to compliance, audit findings, operational health, and control effectiveness.
• Review workflows and identify opportunities for automation, standardization, and process improvement.
• Ensure teams are following documented procedures, escalation protocols, and compliance requirements.
• Partner with leadership to establish governance standards and accountability measures.
• Lead root cause analysis efforts for operational failures, missed filings, notices, penalties, or client escalations.
• Develop and maintain process documentation, control narratives, and standard operating procedures.
• Provide recommendations to improve operational accuracy, client satisfaction, and service delivery consistency.
• Collaborate cross‑functionally with payroll, tax filing, compliance, implementation, client services, and technology teams.

• 5+ years of experience in payroll tax filing, payroll operations, compliance, audit, risk management, or operational controls.
• Experience creating or managing internal controls frameworks in a service‑based or operational environment.
• Strong understanding of payroll tax filing processes, tax notices, amendments, agency compliance, and operational workflows.
• Experience conducting audits, control testing, process reviews, or compliance assessments.
• Knowledge of SOC controls, operational risk management, or governance frameworks.
• Strong analytical and problem‑solving skills with the ability to identify trends and operational risks.
• Experience managing remediation efforts and driving process improvements.
• Ability to work across multiple teams and influence operational change.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills.
• Advanced Excel and reporting skills preferred.
• Experience working in high‑volume, deadline‑driven operational environments.

• Experience with in payroll services, HCM, tax filing, or professional services organizations.
• Experience supporting SOC1 or SOC2 audits.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or continuous improvement frameworks.
• Experience with operational KPI reporting and service delivery metrics.
• Experience working with enterprise payroll platforms and tax filing systems.
• Prior experience in a consulting or advisory environment is a plus.

• Certified Payroll Professional (CPP)
• Certified Internal Auditor (CIA)
• Certified Information Systems Auditor (CISA)
• CPA preferred but not required
• Six Sigma certification preferred
• Certified Risk and Compliance Management Professional (CRCMP)

• Reduction in missed filings, penalties, and client escalations.
• Improved operational consistency across teams.
• Stronger audit readiness…