Channel Program Operations Lead

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

This role is situated within the VS&A North America Channel Strategy and Programs Team, which drives the core programs and strategic initiatives powering our partner ecosystem. As a key support pillar, this role focuses on advancing revenue-generating channel initiatives, monitoring overall partner lifecycle health, and managing partner loyalty programs. Additionally, the team is responsible for the end-to-end operationalization of Channel Programs and delivering seamless, strategic operational support to scale our North American channel operations.

As the Channel Program Operations Lead, you are the architect and guardian of our channel ecosystem. This role is designed for a high-initiative tactical problem solver who thrives on finding friction in a system and fixing it. You won't just be managing a list of programs; you will be identifying operational gaps, designing scalable solutions, and working directly with leadership to ensure our Go-To-Market (GTM) efforts are seamless and data-driven.

Success in this role means obsessing over the "user experience" of our programs - constantly asking, "How do we make ourselves easier to do business with?" for our partners and our internal stakeholders alike.

A Natural Self-Starter:
You are energized by ambiguity. You take full ownership of projects, demonstrate unwavering commitment to operational excellence. You don't need a manual; you prefer to write the manual.

Inquisitive & Analytical:
You are the person who asks "How does this scale?" and "What happens if we change this variable?" You look beyond the surface of a problem, applying rigorous critical thinking to break down complex issues and dive into data to inform decisions.

Strategically Minded:
You possess strong business acumen and understand that operations is the backbone of strategy. You can communicate complex process changes to leadership by focusing on business impact and ROI, and are comfortable engaging with external partners and senior leaders at a professional level. Crucially, you are proactive in your communication, ensuring stakeholders are never left wondering about the status of a project.

Unwavering Reliability:
You demonstrate a high commitment to deadlines and transparency. If a roadblock arises, you communicate it early with a proposed workaround rather than letting the deadline pass.

Bias for Action:
You don't just flag issues; you propose the fix. You approach challenges by presenting a drafted framework or a "straw man" solution, moving conversations quickly from problem identification to execution.

Trusted Partner:
You are adept at building and earning the confidence and trust of cross-functional partners, particularly Sales leadership, through reliable execution and transparent communication.

• Minimum five years experience in channel operations, sales operations, marketing operations or sales management.
• Proven track record of improving or scaling business processes.
• Experience in a role requiring high levels of cross-functional influence and leadership.
• Expert-level proficiency in Excel/Google Sheets.
• Comfortable with complex formulas (VLOOKUP, Index/Match, Pivot Tables)
• Proven ability to reconcile large, messy datasets manually when necessary.

Target Base Salary Range: $85,000 - $95,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Minimum…