Senior Manager, Field Success

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Sr. Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by supporting the successful execution, adoption, and operationalization of care management operations and new care management initiatives across Oak Street Health centers.

This role serves as a key bridge between centralized care management strategy and field operations, partnering closely with center and regional leaders to drive understanding, alignment, and adoption of evolving care management workflows, processes, and team structures. The ideal candidate is a highly collaborative operational leader with deep knowledge of interdisciplinary care management models and strong experience navigating complex operational and organizational change in a fast-paced healthcare environment.

This role is focused on field enablement, operational execution, continuous improvement, and cross-functional partnership-not direct clinical precepting or direct people management of care management staff.

• Support implementation and operationalization of care management workflows, programs, and strategic initiatives across Oak Street Health centers
• Partner with center, market, and regional leaders to improve understanding and adoption of evolving care management workflows and team structures
• Reinforce role clarity and interdisciplinary collaboration across care management functions, including RN-CM, MSW, CHW, TCM, BHS, and center operations
• Identify adoption barriers, operational pain points, and workflow inconsistencies in the field

• Serve as a trusted operational partner to field and center leadership teams
• Facilitate regular touchpoints with field stakeholders to gather feedback, identify trends, and surface emerging operational needs
• Support centers through periods of operational change and implementation of new initiatives
• Translate strategic initiatives into practical operational workflows and field-ready execution plans

• Collaborate across centralized operational, clinical, training, and implementation teams to develop scalable solutions to field challenges
• Act as a feedback loop between field teams and centralized stakeholders to ensure continuous improvement
• Partner with internal teams to refine workflows, tools, communication strategies, and support resources based on field experience

• Monitor field adoption and operational effectiveness of care management workflows and initiatives
• Identify opportunities to improve consistency, efficiency, and execution across markets
• Support development of best practices and operational standards
• Contribute to change management planning and execution for future care management initiatives

• Strong understanding of interdisciplinary care management operations and workflows
• Ability to influence and collaborate effectively across multiple levels of leadership
• Strong operational problem-solving and process improvement capabilities
• Exceptional communication and relationship-building skills
• Experience leading or supporting large-scale operational or organizational change initiatives
• Ability to navigate ambiguity and operate effectively in evolving environments
  
  Strong organizational skills with the ability to manage multiple…