Operations Support, Business
Job in
Waukegan, Lake County, Illinois, 60087, USA
Listed on 2026-09-05
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-05
Job specializations:
-
Business
Business Systems & Technology Analysis, Change Management -
IT/Tech
Business Systems & Technology Analysis, Change Management
Job Description & How to Apply Below
- Evaluate technology and system needs with BFO user groups to improve organizational efficiency, onboarding, and service delivery flow
- Represent BFO on project teams affecting Public Sector, Federal Electronic Billing systems and processes, Purchase Orders, and other critical business processes
- Manage feedback for supported systems and tools
- Conduct quarterly roundtable meetings to identify process improvement opportunities and drive implementation
- Prepare Jira user stories, business cases, and other documentation for system enhancements
- Participate in ad-hoc projects representing BFO’s strategic objectives and technology and innovation goals
- Build and maintain relationships with business owners for key systems
- Ensure BFO representation in enterprise releases, enhancements, and UI changes
- Partner with the BFO Digital Lead, frontline teams, and external partners to develop and implement automated solutions
- Drive digital adoption
- Support Verizon’s Business Finance Operations mission and business customers
- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work and/or military experience
- Two or more years of project management experience
- Experience in the development, tracking, and troubleshooting of digital solutions
- Experience with Verizon systems: ECPD, EPOD, ACSS, WFM, My Business, and JIRA
- Experience with Google G Suite, including Docs, Sheets, Slides, and Drive
- Willingness to travel up to 10%
- Analytical, organized, and detail-oriented approach
- Ability to communicate with internal and external partners
- Ability to work in a fast-paced environment with tight deadlines and changing priorities
- Master’s degree preferred
- Experience in customer support, sales, or operations focused on business customers preferred
- Experience communicating with or presenting to upper-level management preferred
- Federal government and/or public sector experience preferred
- Experience presenting data and findings to broad audiences preferred
Demonstrates expertise in project management, digital solution development, and stakeholder communication, with a focus on enhancing organizational efficiency and service delivery in the public sector. Proficient in utilizing tools like JIRA and Google G Suite to drive process improvements and digital adoption.
Highest-signal resume keywords- Project Management Experience
- Digital Solution Development
- JIRA Proficiency
- Google G Suite Experience
- Public Sector Experience
- Project Management
- Digital Solution Development
- Process Improvement
- Data Presentation
- Troubleshooting
- Analytical Skills
- Organizational Skills
- Detail-Oriented
- Communication Skills
- Adaptability
- Public Sector
- Federal Electronic Billing
- Business Finance Operations
- Customer Support
- Sales Operations
- JIRA
- Google G Suite
- ECPD
- EPOD
- ACSS
- WFM
- My Business
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