Business Control Manager

• Coordinate and execute records management governance, compliance, and oversight activities across physical and electronic records
• Manage records inventories and attestations
• Conduct quality assurance reviews and control testing
• Monitor records management reports and metrics
• Oversee collaboration site and contract records compliance
• Support records retention and disposition requirements
• Drive adoption of records management tools and processes
• Facilitate associate training
• Partner with business, technology, and governance stakeholders to implement and maintain records management standards, regulatory requirements, and operational controls

• Bachelor’s degree in Information Management, Business Administration, Records Management, Library Science, or equivalent work experience
• 2–5 years of experience in records management, information governance, compliance, risk management, operations, or a related field
• Experience managing physical and electronic records inventories, attestations, retention schedules, and records lifecycle activities
• Experience analyzing records management data, metrics, and reports
• Experience conducting quality assurance reviews, control testing, or compliance assessments
• Experience creating reports, presentations, and documentation
• Strong organizational and project management skills
• Experience collaborating with business, technology, legal, risk, and governance partners
• Knowledge of records management systems, information governance tools, and records retention requirements
• Strong written and verbal communication skills

Demonstrates expertise in records management governance, compliance, and oversight, with a strong focus on managing physical and electronic records inventories and ensuring adherence to regulatory requirements. Proficient in analyzing records management data and metrics to drive operational improvements and facilitate training for associates.

• Records Management
• Information Governance
• Compliance Assessment
• Project Management
• Data Analysis

• Records Lifecycle Management
• Quality Assurance Reviews
• Control Testing
• Records Retention
• Data Metrics Analysis
• Report Creation
• Documentation
• Attestation Management
• Records Inventory Management
• Compliance Monitoring

• Organizational Skills
• Collaboration
• Communication Skills

• Records Management Governance
• Regulatory Requirements
• Operational Controls
• Risk Management
• Business Administration

• Records Management Systems
• Information Governance Tools