Documentation Quality Assurance Representative

Quality Assurance Representative

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members.

We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

The Quality Assurance Representative plays a key role in ensuring the accuracy and completeness of documentation related to client orders and technician submissions. This position is responsible for reviewing incoming paperwork, identifying discrepancies, and confirming that clients receive the correct items and services. The role requires strong attention to detail, critical thinking, and effective communication across departments to support operational efficiency and service quality.

• Review and process technician submissions and client order documentation to verify accuracy and completeness
• Identify and resolve errors, inconsistencies, or missing information in submitted paperwork
• Communicate with internal teams to clarify documentation and ensure timely resolution of issues
• Provide guidance to field technicians regarding documentation requirements and corrections
• Maintain organized digital records and ensure daily closure of documentation workflows
• Monitor flagged submissions and coordinate follow-up for items requiring additional review
• Collaborate on process improvements to enhance team efficiency and service delivery
• Support remote team operations through timely communication and responsiveness via internal messaging platforms
• Perform other duties as assigned by management

• High School diploma or equivalent
• Proficiency in computer systems and digital documentation tools Ability to navigate client management and inventory platforms
• Strong written and verbal communication skills

• Prior experience in office or administrative roles
• Background in healthcare, medical services, or durable medical equipment
• Advanced computer skills, including efficient typing and digital file management
• Familiarity with order processing workflows or quality assurance procedures

• Attention To detail and analytical skills
• Quality Control and documentation. Accurately reviews documentation and identifies discrepancies or missing information
• Excellent communication and collaboration
• Critical Thinking:
  Investigates root causes of errors and applies sound judgement to resolves issues
• Time Management:
  Prioritizes tasks effectively and meets daily processing goals.
• Job Management Communication
  
  Skills:
  
  Clearly conveys information across teams and responds promptly via internal platforms.
• Technical Proficiency:
  Navigates client management and inventory systems with confidence.
• Adaptability:
  Adjusts to changing workflows, remote environments, and evolving documentation standards.
• Collaboration:
  
  Works constructively with technicians, leads, and cross-functional teams
• Professionalism:
  Maintains a positive, ethical, and service oriented approach in all interactions.

• Ability to work in a standard office environment.
• Ability to sit and stand for long periods of time while working on a computer or attending meetings.
• Must be able to lift and carry up to 15 pounds occasionally (e.g., event materials or promotional items).

• Work-Life Balance and Flexibility:
  Enjoy a guaranteed 40 hours per week, with no weekends required.
• Comprehensive Health Coverage:
  We provide excellent health, dental, and vision insurance coverage to prioritize the well-being of yourself and your family.
• Generous Paid Time Off:
  Maintain a healthy work-life balance with our generous PTO policy, including vacation days and paid holidays.
• Professional Development Opportunities:
  Grow your skills and advance your career with access to professional development opportunities including education programs, ongoing training, company sponsored workshops/events.
• Retirement Savings Plan:
  Prepare for your future with our 401(k)…