Senior Associate, Membership Strategy & Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Associate , Membership Strategy & Operations plays a vital role in reporting the overlap between patients seen in clinic and financial membership. Oak Street Health’s value-based model ties financial performance to population health incentives, which makes this position essential in achieving favorable financial and patient care outcomes.

The Senior Associate will work closely with other teams (Managed Care Operations, Clinic Operations, Finance, Population Health, etc.) to drive key initiatives that support appropriate financial membership attribution to Oak Street Health. In particular, this role will leverage data analytics and strategic partnerships to optimize membership initiatives. Success for these initiatives will be measured through the percentage of patients seen in clinic on membership rosters.

This role will consist of data analytics, cross-functional collaboration, small and large group training, exposure to senior leadership, and the opportunity for quick career progression.

• Analyze data and recommend actions

  • Utilize SQL, Excel, Google Sheets, and PowerBI to extract and summarize data.

  • Leverage reporting and analytics to answer business questions.

  • Make recommendations to key stakeholders and provide tools or data needed to support strategic operations.

• Manage end-to-end reporting portfolio

  • Be a subject matter expert in membership and engagement reporting.

  • Lead the design, development and maintenance of routine reporting for assigned subject areas.

  • Create metrics and reports to monitor success and identify opportunities for improvement across initiatives to improve appropriate financial membership.

• Drive Stakeholder engagement

  • Partner with Clinic Operations, Product, Finance, Managed Care Operations, Population Health, and Executive leadership to drive membership initiatives.

  • Translate open ended requests into proposed actions.

  • Tailor reporting and communication methodologies for different partner needs.

  • Proactively navigate and communicate around changing or competing priorities.

• Other duties as assigned

• Minimum 2-4 years of experience

• High level of organization and detail orientation

• Experience collaborating on projects across multiple departments

• Proficient with Microsoft Excel or other standard analysis tools (SQL, PowerBI, etc.)

• Familiarity with Epic EHR

• Strong intellectual curiosity and problem-solving ability

• Ability to navigate leadership and operational complexities

• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product

• Quick learner comfortable with ambiguity

• Strong accountability and discipline against timelines and deliverables

• Collaborative working style, able to work cross functionally

• Bachelor’s degree required

• US work authorization

• Someone who embodies being “Oaky.”

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

40

Full time

The typical pay range for this role is:

$46,988.00 - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which…