Sr Account Specialist - Horizons

Description

Sr Account Specialist

Responsible for supporting the Best Experience philosophy by building and maintaining positive business relationships with our independent dealers. Encompasses, but not limited to, customer support, training, mentoring, high level presentations to customers, etc.

• Provides all aspects of customer service to specific key accounts, i.e., this includes, but is not limited to problem resolution, follow-through and shipment expediting, public relation calls and training (customer service reps and influencers).
• Provides ongoing account specific training on policies/programs, etc., to ensure continued knowledge to customer service reps.
• Daily communication, both verbal and written to internal/external customers (senior level management, Buyers/Merchants, customers, Directors, Account Managers, etc.). Communication can include rollout issues/concerns.
• Work cross functionally to support and communicate account specific needs regarding the NPS process.
• Gain feedback from account managers to recommend program/policy changes to Account Managers and/or Dealer Experience team.
• Define and/or interpret customer program/policy to the satisfaction of both the customer and the Company to assist the CSR with problem resolution.
• Anticipate and respond to customers’ needs by proactively identifying potential problems/concerns and working with cross-functional departments to resolve.
• Communicates to management problems affecting the quality of service provided to assigned accounts. Analyze feedback and recommend possible solutions.

• High School Diploma required
• Customer Service experience preferred
• Technical aptitude with Web conferencing, PowerPoint and Excel
• Ability to communicate effectively in person, over the phone, and in writing
• Proficient in Microsoft Office

The hourly rate for this position is reasonably expected to be $19.50+. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a quarterly bonus of up to 1.5%.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time, and paid holidays per year.

This posting is anticipated to remain open until a qualified candidate is hired.