Defined Client Manager - Virtual

About the Role

The DB Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery and assists the Senior Client Manager/Client Leader in delivering top‑notch solutions.

• Utilize expert knowledge of DB to interpret complex client requirements.
• Address questions related to unique situations, participant inquiries, client escalations and requirements.
• Drive stable and consistent delivery from internal and external partners.
• Use data to influence standardization and process innovation.
• Manage ad hoc client projects such as spins, freezes and acquisitions.
• Validate, manage and communicate iCAT results with clients.
• Work closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency.
• Communicate regularly with day‑to‑day client contact on delivery and projects.
• Act as point of contact to groups such as Customer Care and Shared Services for client‑specific items.

• Effective communication and influencing skills on domain and technical matters, internally and externally.
• Analytical abilities and attention to detail when working with complex data.
• Solutions‑oriented focus and ability to report data to stakeholders.
• Advanced management and organizational skills with ability to adapt to change.

• Competitive total rewards package, including health, dental, vision coverages starting day one.
• Well‑being programs, retirement plans with contribution matching, and generous time off.
• Parental leave, continuing education, and career growth opportunities.
• Salaried position: USD 72,000 – 88,000 per year, with bonus and incentive eligibility determined by role and level.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristic or conduct covered by federal, state or local law.

In addition, Alight takes affirmative action to employ disabled persons, disabled veterans, and other covered veterans.