Customer Service Reps PL

Job Details

Job Location:

Waukegan, IL 60085

Education Level: High School/GED

Salary Range: $19.10 - $28.66 Hourly

Job Shift: 1st Shift

Job Category:
Client Services

Customer Service Rep (Third Party Logistics)

CSR (3PL) is responsible for processing orders to the distribution floor for accurate and timely routing/shipping. Overall job will focus on shipping orders within customer requirements. Candidate will have prior customer service experience in a busy logistics/shipping warehouse environment, be highly organized with an ability to handle multiple tasks, and be able to establish a great relationship with customers over the phone, email and/or chat.

• Monitor, process, and ensure that all orders are processed accurately and in a timely manner.
• Responsible for routing and scheduling daily pick-ups and printing of Bills of Lading for carrier loads.
• Ensure that the routing and scheduling of carriers is in compliance with customer routing/vendor standards to reduce department related chargebacks.
• Work closely with distribution center floor to ensure shipments are dock confirmed.
• Work jointly with support teams to solve any problems with orders.
• Perform all other duties as directed by the WH Administrative Manager.

• Customer email response time within 1 hour upon receipt of email.
• Customer problem resolution within 24 hours.
• Order entry for non EDI orders completed by 2pm on day of receipt of orders.
• Order changes completed within 2 hours of change request.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• 401(k)
• 401(k) match
• Pet Insurance
• Paid time-off
• Paid holidays
• Tuition reimbursement
• Flexible Spending Account
• Dependent Care Subsidy
• Childcare Resources
• Commuter Benefits
• Employee Assistance Program
• Disability Insurance
• Employee Discounts

Education: High School Diploma or equivalent

Experience: 2 years prior experience working in a CSR role in Logistics/Shipping/Distribution Center or detail oriented, customer service driven, office environment. Customer Service experience within 3PL environment preferred. A working knowledge of shipping documents is preferred.

Technology/Software: Basic-Intermediate understanding of MS office (Excel, Word, PowerPoint, email). Working knowledge of warehouse management systems, e.g. Navision, SAP, AS400.

Communication: Strong verbal and written skills with the ability to communicate effectively and tactfully with customers, team, transportation carriers, management and other departments. Must be able to professionally communicate via phone, email or chat.

Physical Capabilities: Strength: N/A. Movement: may include sitting for long periods. Hearing: tolerance for quiet or warehouse noise. Vision: extended computer use.

Visual Pak Companies is an Equal Opportunity Employer. Visual Pak does not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.