Configured Product Coordinator

Job Summary

The Configured Product Coordinator will serve as the primary point of contact for customers, ensuring a seamless experience from order placement to delivery. The ideal candidate is detail‑oriented, customer‑focused, and capable of managing multiple priorities in a fast‑paced environment.

• Serve as the primary contact for customer inquiries regarding equipment orders
• Drive positive customer experience throughout the order process
• Develop and maintain strong relationships with customers to ensure a positive experience and repeat business
• Process and manage customer orders accurately and efficiently, coordinating with internal teams to ensure timely fulfillment
• Coordinate with internal teams including sales, production, and logistics to meet customer requirements
• Provide order status updates, shipping details, and any potential changes to orders
• Generate and analyze reports related to customer order performance and key metrics
• Address and resolve customer issues, complaints, and concerns with professionalism and efficiency
• Maintain accurate customer records and documentation in the company’s business systems
• Generate and issue invoices, ensuring accuracy in pricing, tax calculation, and payment terms
• Monitor outstanding invoices and collaborate with accounts receivable to follow up on overdue payments
• Stay informed about Powell product offerings and company policies to provide accurate information to customers
• Ensure adherence to project and company quality levels
• Assist with post‑shipment support, warranty claims, and service requests while maintaining a high level of customer satisfaction

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP or CRM systems is a plus
• Detail‑oriented and results‑driven
• Strong problem‑solving skills and proactive approach to customer service
• Not eligible for sponsorship or relocation

The employee typically performs duties in a normal office environment. There may be some work in a manufacturing environment and exposure to the elements of the factory. Safety practices must be observed and special equipment provided as needed.

• Regularly required to use hands to touch, hold, handle, or feel
• Frequently required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear
• Occasionally lift and/or move up to 65 pounds
• Maintain body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs

Powell offers comprehensive health insurance, 401(k) savings, annual bonus potential, generous paid time off, professional development opportunities, company‑sponsored wellness programs, and a collaborative work environment.

Powell is an Equal Opportunity Employer. Protected Veterans/Disability. Legal authorization to work in the United States required. Legal work authorization on a full‑time basis only.