Customer Service Lead: On-Duty Leader
Job in
Waukegan, Lake County, Illinois, 60087, USA
Listed on 2026-07-31
Listing for:
Pep Boys
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Retail Associate/ Customer Service
Job Description & How to Apply Below
Pep Boys is seeking a Customer Service Lead to drive exceptional customer experiences in our service center. The CSL combines advanced Customer Service Advisor duties with key holder responsibilities and leads on-site when management is absent.
This role emphasizes coaching, mentoring, and operational accountability, mentoring team members, and ensuring safety, compliance, and customer satisfaction are consistently met. Expect varied shifts and opportunities to influence service performance.
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