Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm

## Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pmApplylocations:
Waukegan-IL-UStime type:
Full time posted on:
Posted Todayjob requisition :
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** Job Summary
** Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
** Major Tasks, Responsibilities, and Key Accountabilities
*** Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
* Performs necessary follow-up to ensure customer service expectations are met.
* Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
* Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
* Uses computerized system for tracking, information gathering, and/or troubleshooting.
* Resolves customer issues including issuance of credit concessions.
* Refers complex, non-standard problems to supervisor.  
** Nature and Scope
*** Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
* None.  
** Work Environment
*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
* No travel required.  
** Education and Experience
*** HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.  
*** For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:
***** Pay Range**$17.93-$21.49 Hourly  HDS provides the following benefits to all permanent full-time associates:
* Medical (with Prescription drug coverage), dental, and vision plans
* Health care and Dependent Care FSA (as applicable)
* 401(K) with company match
* Paid Holiday, Vacation, Personal Time, and Wellness Day
* Paid Sick Time
* Life and Accidental Death & Dismemberment Insurance
* Short and Long-term Disability Insurance
* Critical Illness Insurance
* Accident Insurance
* Whole Life insurance
* Commuter Benefits
* Tuition Reimbursement
* Employee Assistance Program
* Adoption and Surrogacy Assistance
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