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Bilingual CSR: English​/Creole — empathetic Claims

Job in Waukegan, Lake County, Illinois, 60087, USA
Listing for: American-Freedom-Insurance
Full Time position
Listed on 2026-09-04
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, Spanish Customer Service
  • Language/Bilingual
    Bilingual, English Speaking, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 28000 - 33000 USD Yearly USD 28000.00 33000.00 YEAR
Job Description & How to Apply Below
Position: Bilingual CSR: English/Creole — empathetic Claims Support

American Freedom Insurance Company (AFIC) in Illinois is seeking a Bilingual Customer Service Representative fluent in English and Creole. The role primarily supports English users with Creole assistance as needed, handling professional calls with empathy and clarity.

You will guide customers through the initial claims process, enter confidential information accurately, and maintain high standards of quality, accuracy, and productivity while coordinating with multiple systems.

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