Service Coordinator

Job Description

Job Description

We are seeking a dependable, detail-oriented Customer Service Coordinator. This is a great opportunity to use your organizational and problem-solving skills to assist us in providing superior customer service to our Malik customers.

Responsibilities Include:

• Assists the Customers with any questions, issues, problems, or requests.
• Answers customer inquiries regarding project information, invoicing, or billing questions.
• Promptly resolves customer’s issues professionally and escalates complex issues to the Manager.
• Accurately processes transactions including orders, returns, invoices, inventory, and accounts receivables.
• Obtains and communicates accurate information regarding project status and schedule dates.
• Follows function and company procedures.
• Makes suggestions to improve procedures.
• Effectively work with other staff and technicians and be a valued team member.
• Resolves customer’s issues professionally, quickly, and clearly.

We are looking for:

• High School diploma or equivalent required. Some college preferred.
• 3 years of experience in a Customer Service role.
• Fluency in reading, writing, and speaking Spanish and English is required. Total fluency in Spanish, English, and Hindi is preferred.
• Effective multi-lingual verbal written communication skills.
• Strong computer skills;
  Proficient in Microsoft Office. (Ability to quickly learn specialized software related to the position.)
• Good problem-solving and decision-making skills.
• Strong organizational and prioritization skills
• Gas station industry knowledge and experience are a plus.

Leading the way in the gas station industry, Malik is the one-stop-shop and partners with gas station owners from site location and development to canopy, sign, lighting, electrical, component, and features to meet our customers’ needs. Malik is highly regarded in the fuel industry for its fast service, making it happen, and delighting our customers. Come join our growing family.