Customer Service Representative

Founded in 1916, Oxxford Clothes is a high-end men’s wear manufacturing company based in Chicago, IL producing custom, made-to-measure and stock suiting. For decades, Oxxford has remained at the forefront of men’s fashions dedicated to maintaining the highest level of quality in handmade craftsmanship.

Job Title:

Customer Service Representative

Status:

Full-Time, Non-exempt

Reports to:

Operations Manager

Ensuring that we meet and exceed all service and quality expectations for each Oxxford customer.

• Provide excellent customer service and call handling for Oxxford wholesal and Tom James orders and sales inquiries
• Manage email and voice mail inquiries, providing outstanding response via outbound call or email as appropriate
• Route calls to designated individuals and departments when necessary
• Communicate effectively with other departments in servicing customers
• Maintain proper records in company databases
• Complete assignments and respond to inquiries in a timely manner
• Educate customers on apparel offerings and unique marketing strategies
• Prepare daily status reports as necessary for analyzing and follow up
• Keep abreast of daily incoming orders; review the orders and send confirmations as appropriate
• Accurately document all order changes onto order hard copy forms
• Work closely with the Order Processing Team on customer questions that may arise, paperwork, and questions about orders
• Any other duties deemed necessary by manager

• Garment industry experience
• Extraordinary call handling and customer service skills

• Must have excellent organizational skills and attention to detail

• Outgoing personality with the ability to build relationships with customers, sales associates, and coworkers
• Excellent email, grammar and written communication skills
• Experience with Microsoft Office Suite (Outlook, Word, Excel, etc.)
• Ability to work in a team environment, think creatively, and perform with enthusiasm
• Must possess the ability to prioritize multiple tasks in a fast-paced environment
• Must demonstrate proven experience in meeting goals and deadlines

High school diploma or GED

• Three to five years of administrative work experience in garment industry (required)
• Customer service experience (preferred)
• Experience with AS/400 and Microsoft Office Suite (preferred)