Technical Service Manager, North America; Global Manufacturer - Aerospace Coatings

Position: Technical Service Manager, North America (Global Manufacturer - Aerospace Coatings)
About Akzo Nobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.

Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

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Job Purpose

Lead the delivery of technical support and service solutions for aerospace coatings across all region segments to include General Aviation, Cabin, Structure, Air Defense, and Airlines. Will ensure the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance to enhance customer satisfaction and operational efficiency. Will collaborate with sales, supply chain, and research and development to deliver technical solutions in alignment with business strategy and regional sales goals.

Key Responsibilites

* Lead and develop a regional technical service team, recruiting experts and providing training on aerospace coating applications and regulations.

* Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction.

* Collaborate with sales teams to address client technical needs and support key account managers in securing and retaining contracts.

* Leverage customer relationship management (CRM) systems to track technical service requests and performance, enhancing service delivery and client interaction data.

* Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Sales Manager.

* Partner with Research and Development to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure).

* Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value.

* Conduct technical market analysis to identify emerging coating needs such as eco-friendly or high-performance solutions, supporting sales growth.

* Ensure adherence to corporate policies, Health/Safety/Environmental standards, and aerospace regulations in all technical service activities.

Job Requirements

* Bachelor of Science in Chemical Engineering, Materials Science, Aerospace Engineering, or related field. Master of Science in Engineering, Business, or related field with coursework in coating technologies or technical management preferred.

* 15 years' experience in technical service, engineering, or related roles.

* 5 years' experience in aerospace, paints and coatings, or high-tech industries, ideally supporting coating applications. Experience in original equipment manufacturer (OEM), maintenance/repair/operations (MRO), or defense contractors with a track record of resolving complex coating performance issues preferred.

* Experience with aerospace coating technologies including lightweight, fire-retardant, anti-corrosion, and high-durability solutions with knowledge of application processes (e.g., spray, curing) and testing protocols.

* Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery.

* Proven experience managing technical service teams and collaborating with sales and research and development to support customer needs. Must be familiar with customer relationship management (CRM) and integrated business planning (IBP) processes.

* Effective leadership, stakeholder management, project management, and decision making skills required. Must be able to lead technical service teams, deliver technical solutions, and understand…