Table Games Dual Rate Supervisor

Job Description

Oversee table games and employees to ensure that the safety, integrity, security, company, and regulatory policies / procedures are upheld. Supervise, coach and support dealers. Maintain superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

• Excellent internal/external guest service
• Stand and circulate throughout assigned area
• Possess thorough knowledge of games assigned to supervisor
• Calculate all payoffs
• Understand and monitor compliance with gaming regulations and company policies and procedures
• Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate
• Direct and supervise dealers in assigned areas
• Evaluate designated employees’ performances
• Monitor changes of cards and dice, and inspect new equipment before allowing into play
• Resolve guest complaints or refer to Shift Manager when appropriate
• Protect assets of company
• Maintain strict confidentiality
• Other reasonable duties as assigned

• High School/GED
• 1-3 years related experience

Bilingual a plus

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

• Must have thorough knowledge of a minimum of two (2) games
• Must have excellent communication and guest service skills
• Casino environment; exposure to smoke, bright lights, and noise
• Must be able to stand for extended periods of time
• Frequently speak, read, write, stand, walk, bend, and stoop
• Occasionally lift, carry, push, and pull

• Medical, Dental, & Vision
• Voluntary Life, AD&D
• Disability Insurance
• Volunteer Time Off Ventra Program
• 401K + Employer Match
• Paid Time Off
• Tuition Reimbursement

$30.40 - $48.00 + Tips