Bilingual Spanish Personal Banker Waukegan, IL

Bilingual Spanish Personal Banker

Location:

1802 Belvidere St, Waukegan, IL 60085

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. As a bilingual Spanish Personal Banker within PNC's Retail Branch organization, you will be based in Waukegan, IL. Your role focuses on acquiring and deepening the branch customer base through proactive sales and service activities, managing the customer experience, collaborating with ecosystem partners, positioning PNC solutions to drive new revenue and customer loyalty, and delivering a full PNC conversation with every client interaction.

• Acquire and deepen the customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow the customer's share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.
• Exhibit a heightened scrutiny to identify and avoid loss.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with business objectives to ensure alignment with PNC's Enterprise Risk Management Framework.

• Associate’s degree or equivalent, with 3+ years of related experience or product knowledge.
• Preferred skills:
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• No specific certifications or licenses required, although relevant qualifications may be considered.

Base Salary: $46,800.00 - $63,250.00

Salary may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payments based upon company, business, and/or individual performance.

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program with financial incentives.

Paid time off includes maternity or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year (unless otherwise required by law), and 15 to 25 vacation days each year, depending on career level and years of service.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents:
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.