Desktop Support Specialist - Senior

Overview

DecisionPoint seeks a Desktop Support Specialist - Senior to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior-level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments.

The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions.

This position islocatedat HQ SDDC, Scott Air Force Base, Illinois.

Note:By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

The Senior
Desktop Support Specialist will:

• Provide senior-level desktop and endpoint support for HQ SDDC users.

• Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.

• Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution.

• Coordinate communications and computer support requirements across C4 support functions.

• Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.

• Support workstation imaging, deployment, refresh, and replacement activities.

• Provide escalation support to intermediate help desk and desktop technicians.

• Monitor and report planned, unplanned, and potential outages affecting end users.

• Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.

• Create andmaintainSOPs, troubleshooting guides, and knowledge articles.

• Provide on-call support asrequiredfor mission-critical seniorleaderor operational support needs.

Clearance Requirement:

• Must hold an active
  Secret clearance.

• Must be eligible to obtain andmaintainrequired Common Access Card (CAC), facility access, system access, and Government network access.

Education:

• High School Diploma required.
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.

Experience:

• Minimum 8 years of experience providing desktop, endpoint, help desk, or enterprise IT support.

• Experience supporting senior executives, military leaders, or VIP customers preferred.

• Experience supporting DoD or federal IT environments, including NIPR/SIPR and CAC-enabled systems.

• Experience with Windows endpoint administration, workstation imaging, patching, and peripheral troubleshooting.

Technical Knowledge:

• Advanced knowledge of desktop support, endpoint lifecycle management, baseline configuration, and user device troubleshooting.

• Familiarity with DoD cybersecurity practices, STIGs, IAVA/IAVM compliance, and patch management.

• Ability to coordinate across helpdesk,network, systems, cybersecurity, and AV/VTC support teams.

Certifications (Preferred):

• DoD 8140 / 8570 certification as required by final labor category mapping.

• CompTIA Security+, A+, Network+, Microsoft, ITIL Foundation, or HDI certification preferred.

Skills:

• Strong executive presence and customer service discipline.

• Ability to resolve high-visibility issues under time pressure.

• Strong written documentation and verbal communication skills.

• Ability to mentor junior support personnel and coordinate escalations.

• EEO and Affined Action Policy:DecisionPoint Corporation is an Equal Employment Opportunity and Affined Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affined Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy:In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information:By expressing your interest and submitting your resume for this position, you authorize…