Service Consultant

Infrastructure Solutions Engineer Lead Consultant

The Infrastructure Solutions Engineer Lead Consultant undertakes medium complexity projects requiring additional specialized technical knowledge. The Engineer coordinates with architecture, engineering, and application teams on complex projects to determine requirements and ensure system enhancements are successfully implemented and monitored. The Engineer has broad infrastructure knowledge and deep application knowledge and supports enterprise systems across distributed environments, managing and optimizing platform stability, integrations, security, and operational efficiency for critical vended software across Windows and Linux systems.

• Collaborate with internal teams and external vendors to resolve issues, implement solutions, and drive improvements.
• Design environment sizing, application deployment, disaster recovery, and architecture direction for application portfolios and environment support teams.
• Develop and maintain application infrastructure roadmaps, integrating business priorities, infrastructure direction, and risk reduction.
• Participate in reviews with technology leadership and produce and present documentation, acting as a bridge between application and infrastructure support teams.
• Monitor current environment/tool status, performance, and capacity using dashboards and reporting.
• Provide technical and professional leadership for supported applications and coach junior engineers.
• Collaborate with architecture and engineering teams to gather requirements and provide infrastructure solutions meeting performance, availability, capacity and resiliency targets for future needs.
• Participate in the on‑call rotation to provide support for the scheduling package.

• Hands‑on experience in enterprise infrastructure or platform engineering.
• Proven experience supporting Linux and Windows environments in an enterprise setting.
• Strong hands‑on expertise in Power Shell scripting, UNIX/Linux shell scripting.
• Experience with data center technologies (networking, firewall, database, virtualization, access management).
• Demonstrated knowledge of security protocols, especially SSL certificate management.
• Experience with Datadog or similar monitoring/observability tools.
• Working knowledge of Apache Tomcat administration, Java‑based systems, Single Sign‑On (SSO) technologies.
• Familiarity with enterprise software engineering practices, enterprise hardware platforms, cloud or hybrid infrastructure environments.
• Experience supporting batch processing environments and scheduling systems software.
• Understanding of change management, project delivery, and operational processes.
• Experience engaging with vendors and third‑party providers.

• Strong analytical and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and collaboration skills.
• Continuous improvement mindset focused on stability and efficiency.

This job does not have supervisory duties.

• Application deployment
• Application infrastructure
• IT infrastructure project management
• Linux, Linux shell scripting
• Production processes
• Shell scripting
• Solution engineering
• Strategic collaborations
• Technical knowledge
• Unix operating systems

Compensation offered for this role is $ – $ annually, based on experience and qualifications.

Successful candidates will be required to submit to a background investigation.

Employer complies with all applicable laws and policies concerning equal employment opportunity. The company does not sponsor employment‑based visas for this position. The employer’s policy prohibits discrimination on the basis of veteran status, age, color, disability, gender identity, sexual orientation, and other protected classes. All state and federal anti‑discrimination laws apply. All applicants and employees are treated equally in all aspects of the employment relationship.