IT Techno functional Specialist - Order to Cash; OTC
Listed on 2026-07-16
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IT/Tech
SAP Consultant, IT Consultant, Systems Analyst, IT Business Analyst
The Opportunity:
The IT Techno functional Specialist
- Order‑to‑Cash (OTC), provides in‑depth technical and functional direction for the design, development, and support of SAP application solutions that enable Abbott’s global commercial, distribution, and customer fulfillment operations. This includes delivering new capabilities, enhancements, and system maintenance; preparing functional and technical specifications; and ensuring the development, testing, and deployment of efficient, cost‑effective solutions.
- Sales & Distribution (SD)
- Order Management & Customer Service
- Pricing, Rebates, Contracts, and Condition Techniques
- Billing & Invoicing (FI‑AR Integration)
- Credit Management (FSCM)
- Available‑to‑Promise (ATP) & Backorder Processing (BOP)
- Logistics Execution (LE), Shipping & Delivery Processing
- Global Trade, Export Controls & Compliance (GTS)
- Customer Master Data, Partner Functions, and Document Flow
This role also includes Functional Architecture responsibilities, helping shape solution architecture, integration patterns, standards, scalability, and alignment to the long‑term global SAP roadmap.
ResponsibilitiesYou will coordinate with external partners, suppliers, and cross‑functional business teams; lead requirements‑gathering workshops; and drive complex, global project implementations. You will adapt established practices and may introduce new approaches to deliver innovative, scalable, compliant solutions.
Responsibilities include ensuring compliance with all Corporate and Divisional policies, executing configuration reviews, functional testing, design validation, user training, and hyper‑care support. You may serve as a technical expert or lead project teams to develop, test, and implement new business capabilities or process improvements.
You will conduct research and provide architectural and technical guidance on adopting or integrating new SAP technologies. Additional responsibilities include validating solution designs, performing performance monitoring and capacity planning, and supporting installation, testing, and upgrading of SAP releases and related tools.
As a functional architect, you will also:
- Define and maintain SAP OTC solution architecture standards
- Develop cross‑process integration designs and data flows (SD‑MM, SD‑FI, SD‑EWM, SD‑GTS)
- Ensure alignment with enterprise architecture and security guidelines
- Review and approve functional and technical solution designs
- Influence long‑term SAP platform strategy and roadmap decisions
Required Qualifications
- Degree in IT and/or a complementary business discipline.
- At least 10+ years of experience across SAP OTC process areas (SD, Order Management, Pricing, Billing, Credit Management, LE‑Shipping, GTS, ATP/BOP), ideally in the healthcare industry.
- Prior project, program, or people management experience.
- Strong problem‑determination and root‑cause analysis skills.
- Excellent collaboration and partnering skills with business and technical stakeholders.
- Strong verbal and written communication skills with the ability to articulate complex concepts in clear business language to senior leaders.
- Understanding process costs and experience working with Service Providers to maintain operational excellence and service‑level compliance.
- Ability to accomplish results through others, particularly through relationship‑building and influence.
- Ability to be firm, fair, and consistent in ensuring operational deliverables.
- Experience contributing to or leading functional solution architecture/System architecture in SAP environments.
- Knowledge of business environment, service requirements, and organizational culture.
This is an onsite role at Abbott location in IL. This is not a remote role/opportunity.
Location:
United States >
Waukegan : J46
Job Family: IT Services & Solutions Delivery
Division: BTS Business Technology Services
Work Shift:
Standard
Travel:
Yes, 10% of the Time
Medical Surveillance:
Not Applicable
Significant Work
Activities:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
The base pay for this position is $99,300.00 – $. In specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link
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