ServiceNow System Administrator

12575 Uline Drive, Pleasant Prairie, WI 53158

Are you a Service Now expert who enjoys optimizing systems and solving technical challenges? Join Uline as a Service Now System Administrator and help manage, enhance and support our Service Now platform, ensuring reliable and efficient service delivery across our growing North American company.

• Manage Uline’s Service Now platform, including applications, modules and workflows to meet business needs.
• Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.
• Monitor system performance, manage upgrades and maintain user access to ensure reliable platform operations.
• Build custom dashboards and reports to identify trends and support continuous service improvement.

• Bachelor's degree in Computer Science, Information Technology or related field.
• Service Now Certified System Administrator (CSA) preferred.
• 2+ years of experience in administering End User Computing (EUC) applications preferred.
• Strong knowledge of ITIL processes, JavaScript and Service Now customization.
• Excellent customer service, communication and problem‑solving skills.
• Uline does not participate in the H1‑B lottery.

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

• On‑site café and first‑class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

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