Salesforce Administrator

Description

Position at Parts Town

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crains Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun,

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don't worry, we've got you covered.

Our Salesforce Administrator (internally known as a Salesforce Wizard) will be a key member of our Salesforce operations team, you will be responsible for supporting the configuration, maintenance, and optimization of our Salesforce platform. You will work closely with various stakeholders and users daily across the business gathering requirements, offering best practices, and understanding business needs for each segment. This role offers an excellent opportunity for growth and development in the Salesforce ecosystem.

• Offer first-level support to Service Cloud and Sales Cloud users through Jira tickets, troubleshooting issues and promptly resolving basic user tickets.
• Develop and maintain reports and dashboards to provide actionable insights into sales and service performance, pipeline health, and other key metrics.
• Utilize Process Builder, Workflow, and primarily Flow to automate business processes and streamline workflows within Salesforce.
• Assist in ongoing projects and implementations related to Salesforce customization, enhancements, and integrations.
• Ensure data integrity by managing record types, profiles, and role hierarchy.
• Perform data maintenance tasks such as data cleansing, de-duplication, and data migration as needed.
• Collaborate with other administrators and often work with different technical teams to implement new features and enhancements.
• Assist in user training and documentation to promote effective utilization of Salesforce capabilities.
• Collaborate with cross-functional teams to gather requirements, design solutions, and support implementation efforts.
• Assist in the development and execution of test plans for system changes and new implementations.

• You have 1-3 years of experience in a Salesforce support role
• Bonus points if you have a Bachelor’s degree
• You are proficient in comprehending business requirements and aligning them with Salesforce solutions
• You have a strong understanding of the platform and can assist in the configuration and customization of Salesforce Objects, Fields, Page Layouts, Record Types, Validation Rules, and familiarity using Automation Tools, primarily Flow Builder
• You love Salesforce Reporting and Dashboard creation
• Experience building complex flows
• You're a self-starter with the ability to wear multiple hats and a great problem solver
• You have the ability to trouble shoot and communicate about technical issues with non-technical team members who are experiencing issues

• Salesforce Administrator certification (ADM 201) + any extra Salesforce Certifications.
• You…