Technology Change Coordinator (12 month FTC)

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence acrossthe USA (Michigan and Illinois) and Europe, including

Czech Republic, Austria, Greece,Cyprusand Italy.

While the main contribution of The National Lottery to society is through the funds togood causes, at Allwynwe put our purpose and values at the heart of everything we do.

Join us as we embark on a once-in-a-lifetime, large scale transformation journey by creating a National Lottery that delivers more money togood causes.

We’lltalk a bit more about us further down the page, but for now –let’stalk about the role and whowe’relooking for…

• To coordinate the delivery of Technology change across the organisation, ensuring changes are assessed, planned, approved, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.

• To work closely with technology, business, and supplier stakeholders to drive effective change management practices,maintain change governance standards, and ensure successful outcomes from technology change initiatives.

• To continuously improve change management processes, reporting, and controls, enabling the safe and efficient delivery of technology change while supporting business objectives.

• Delivering world-class Technology services and solutions which underpin our trusted position as a high-profile,secureand safe operator of the National Lottery and with unquestionable integrity in a heavily regulated industry

• Delivering the key support process functions of Service Desk,Configuration Management, Service Design & Transition, Change and Release management.

• Working closely with other Technology teamsandthird partysuppliersto ensure that National Lottery Operations are managed 24/7, 365 days a year in a secure, reliable, resilient way

• Ensuring end-to-end service levels to our external customers and internal business users aremaintainedto the highest standards.

• Delivering business changes in a controlled way,protecting our players and the business at all times whilst meeting our licence obligations.

• Process and manage technology change records through the Change Management lifecycle, ensuring all required information is completed accurately and on time.

• Review change submissions for completeness, quality, and compliance with Change Management standards.
  
  Ensure change records contain appropriate implementation plans, testing evidence, back-out plans, risk assessments, and communication activities.

• Coordinate the assessment and approval of standard, normal, and emergency changes with appropriate stakeholders.

• Support Change Advisory Board (CAB) meetings by preparing agendas, reviewing submissions, recording outcomes, and tracking actions.

• Maintain the technology change calendar,identifying scheduling conflicts, dependencies, and potential service risks.

• Monitor change activity to ensure adherence to agreed processes, governance controls, and audit requirements.

• Produce regular reporting on change volumes, success rates, compliance, emergency changes, and key performance indicators.

• Provide guidance and support to change requestors and technical teams on Change Management processes and tool usage.
• Contribute to the continuous improvement of Change Management processes, documentation, and working practices.

• Experience working within an IT Service Management (ITSM) environment,supporting change management processes.

• Good understanding of ITIL Change Management principles and best practices.

• Experience using ITSM platforms such as Service Nowand Jira  Service Management.

• Strong attention to detail with the ability to review andvalidatetechnical change records accurately.

• Ability to coordinate multiple activities and priorities while meeting deadlines in a fast-paced environment.

• Good understanding of technology services, infrastructure, applications, and…