Product Manager II

• Use big data to develop customer segmentation analysis
• Research and develop engagement measurement frameworks, attribution analysis, and customer-level profitability analysis
• Work across functions and products to drive consensus on customer segmentation and engagement definitions
• Derive analytical insights and support product teams in understanding business strategy and customer behaviors
• Work with stakeholders to further the customer segmentation framework
• Perform data analysis around credit card, debit card, and deposit products
• Develop key engagement metrics and attribution analysis of changes
• Partner with cross-functional teams to develop performance monitoring dashboards
• Lead or support initiatives involving the selection, design, development, and promotion of new or existing products
• Participate in customer-focused quality assessments and improvement processes
• Develop business cases, business plans, and roll-outs for less complex products or initiatives
• Analyze product, technology, market trends, and third-party requirements to design innovative product features and enhancements
• Manage development, production, roll-out, pricing, or promotion of less complex products or initiatives
• Resolve operational and process problems
• Work with sales, marketing, digital channel delivery, and internal and external partners throughout the product lifecycle
• Support risk management, compliance, and audit needs as part of the first line of defense
• Monitor and analyze business results, coordinate reporting, and recommend product or marketing modifications to improve results

• University / college degree, typically a bachelor's degree
• 3+ years of relevant / direct industry experience
• Comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree
• Knowledge of business objectives, customer solutions, marketing, product development, product management, and sales
• Business acumen, collaborating, decision making and critical thinking, design thinking, effective communications, emerging technologies, innovation, knowledge of product line, problem solving, producing results, and solutions development
• Data mining and analysis using Python, Spark, and SQL
• Microsoft Office
• No required certifications
• No required licenses
• No required or preferred language assessments
• Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position

Demonstrates expertise in data mining and analysis using Python, Spark, and SQL to drive customer segmentation and engagement strategies. Proven ability to collaborate across functions, develop performance monitoring dashboards, and support product management initiatives.

• Data Mining and Analysis
• Customer Segmentation Framework
• Performance Monitoring Dashboards
• Product Development and Management
• Business Acumen

• Data Mining
• Data Analysis
• Python
• Spark
• SQL

• Collaboration
• Decision Making
• Critical Thinking
• Effective Communication
• Problem Solving

• Customer Solutions
• Product Development
• Product Management
• Engagement Measurement
• Attribution Analysis

• Microsoft Office