Help Desk Technician
Job in
Waukegan, Lake County, Illinois, 60087, USA
Listed on 2026-09-22
Listing for:
CDW
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.
Required expertise includes:- 3 years of Technical Support / Help Desk / Desktop Support
- 2+ years of O365 Support - advanced knowledge, including basic administration experience
- Active Directory - including complex user set-up experience
- VPN experience, ideally Palo Alto Global Protect
- Service Now experience for both incidents and requests
- Intune for EndPoint Management
Location:
Chicago, IL (Northern Suburb)
Type of opportunity: W2 employment with CDW
Benefits:
Complete suite of CDW benefits
Compensation:
Flexible based on experience, plus excellent benefits
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