Customer Service Department Manager

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer‑focused—Uline’s customer service is legendary! As a Customer Service Department Manager, you will continue this legacy by empowering teams to deliver outstanding customer experiences.

Pay: $85,000 – $100,000 per year

Location:
Kenosha Branch

• Train Team Leads to build a high‑performing, positive team environment to provide top‑notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high‑performing team.

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

• Café featuring affordable daily meal options from local restaurants.
• On‑site fitness center and beautifully maintained walking paths.
• Best‑in‑class, clean, modern facilities.

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

(#IN-KNMANC)

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Our employees make the difference and we are committed to offering exceptional benefits and perks!