Case Aide

Overview

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

The Case Aide supports client services by conducting intakes and assessments, maintaining compliant documentation, assisting in crises, providing administrative and billing support, facilitating access to resources, participating in outreach, collaborating with team members, and engaging in ongoing professional development.

• Assist in conducting client intake and assessments, gathering relevant information to support service planning.
• Help maintain accurate case files and documentation, ensuring compliance with organizational policies and procedures. Assists with crisis situations and emergencies as needed. Provide administrative support, including not limited to billing tasks, scheduling appointments, managing communications, and coordinating meetings.
• Facilitate client access to resources and services by providing information and referrals as needed. Participate in outreach activities to promote programs and engage with the community.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE:
Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Comply with program and/or requirements related to:

• Background check
• Fingerprinting
• DMV check
• FBI/State fingerprints, DCFS CANTS, 40 Hours of Domestic Violence Training preferred

• Driver's license

Minimum

• H.S. Diploma or General Education Degree (GED) Entry level
• Fluency in Spanish (spoken and written)

Preferred

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Familiarity with data entry, billing systems, and Microsoft Office Suite is preferred.

• Preferred 40 DV training certification, CPR/First Aid certified