Budtender; Sales Associate Waukegan IL

We are hiring for our location in Waukegan, Illinois.

• Create an exceptional customer service experience with guests through education, knowledge of products, and salesmanship.
• Ensure accurate transactions by balancing the cash register at the beginning and end of shift, and sales at the end of shift.
• Process returns and exchanges according to store policy.
• Identify prices of products and services and tabulate bills with available equipment.
• Assist customers in locating various products, resolving complaints, or providing information.
• Bag, box, and wrap purchased items.
• Create an exceptional customer service experience with guests.
• Assist and answer customers’ questions concerning price and use of merchandise.
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Participating in the upselling of products to assist in reaching the company's set monthly sales goal.
• Maintain up-to-date knowledge of the endocannabinoid system and all applicable properties and/or effects.
• Comply with all state regulations pertaining to medical and/or retail sales.
• Comply with all cash handling policies and procedures.
• Maintain cleanliness of all surfaces and register area.
• Report all issues to management on duty.

• This job has no supervisory responsibilities.

• Continuous Learning
  - Seek feedback to improve performance; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Job Knowledge
  - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Problem-Solving
  - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
• Communications
  - Keep others adequately informed; select and use appropriate communication methods.
• Teamwork
  - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Ethic – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and principle; uphold organizational values.
• Organizational support
  - Follow policies and procedures; complete administrative tasks correctly and on time; support the organization's goals and values.
• Adaptability
  - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Personal Appearance
  - Dress appropriately for the position; keep yourself well groomed.
• Sales/Service Skills
  - Achieve sales goals; overcome objections with persuasion and persistence; maintain customer satisfaction and manage difficult and/or emotional situations.
• Attendance/Punctuality
  - Consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Dependability
  - Take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals.; complete tasks on time or notify the appropriate person with an alternate plan.
• Initiative
  - Volunteer readily; undertake self-development activities; seek increased responsibilities; ask for and offer help when needed.
• Quality
  - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality. Apply feedback to improve performance; monitor own work to ensure quality.
• Safety and Security
  - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

• To perform this job successfully, an individual should have knowledge of basic computer systems.