Account Manager - EPP

ECO PROMOTIONAL PRODUCTS ACCOUNT MANAGER

The Account Manager, Inside Sales & Sustainable Promotional Products role is responsible for managing inbound customer inquiries, processing orders, preparing quotes, coordinating product samples, and providing exceptional customer service. This is an eCommerce-based sales position with no cold calling required.

The ideal candidate has a background in customer service or inside sales and is passionate about helping customers select promotional products that align with their branding, budget, and sustainability goals. Success in this role is built on developing strong customer relationships, expanding a book of business, and becoming a trusted resource on responsible sourcing, ethical manufacturing, and environmentally friendly promotional products.

The successful candidate is passionate about environmental sustainability and reducing waste, enjoys learning about sustainable materials and ethical sourcing practices, and is excited to help customers make purchasing decisions that reflect their values. They are comfortable discussing sustainability initiatives with confidence and authenticity and believe businesses can create positive environmental and social impact through responsible purchasing decisions.

• Handle all aspects of customer account orders, including order processing, product quotes and coordinating product sample requests with clients and vendors.
• Expand responsibilities by identifying and sourcing trending products to fully support clients.
• Assist new and existing customers with inquiries while providing consultative support and recommendations on promotional products.
• Proactively communicate with existing customers to build and maintain relationships and expand your book of business.
• Leverage internally provided training and opportunities to meet with suppliers, so you can discuss products and help customers make promotional marketing decisions.
• Coordinate orders with other departments including warehouse, fulfillment, production, and accounting.
• Proactively make outbound phone calls to potential clients to introduce services, qualify leads, and schedule follow-up meetings.
• Educate customers on sustainable product options, certifications, materials, and environmental impacts.
• Help customers replace traditional promotional products with environmentally and socially responsible alternatives.
• Stay informed on sustainability trends, certifications, regulations, and innovations within the promotional products industry.

• Previous customer service or sales experience.
• Good communication skills.
• Must be able to prioritize and handle multiple tasks in a fast-moving work environment.
• Average mathematical skills to accurately provide quotes and pricing.
• Be creative and up to speed on industry trends and new products.
• Must be motivated, driven, and have the ambition to succeed.
• Have a positive, upbeat, and team-player attitude.
• Must have the ability to work independently.
• Must have strong attention to detail.
• MS Office proficiency in Word, Excel, PowerPoint, and Outlook.
• BS/BA Degree preferred.

• Complete insurance coverage – medical, dental, vision, life insurance, flex spending accounts, and disability plans with company contributions.
• Pet insurance and bring your dog to work days.
• Corporate partnerships with Life Time Fitness, Bears Fit, Skechers and Tickets at Work.
• Generous paid time off (vacation, sick and personal days as well as yearly floating holiday).
• 401(k) eligibility day one of employment, with a company match after the first year of employment.
• Paid maternity and paternity leave based on years of service.
• Relaxed dress code.
• Overture family fun – summer BBQs, volunteer engagement groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs.
• Employee referral bonus.