Sales Coordinator

Position Overview: The sales Coordinator is responsible for supporting customer service and sales activities, including contract review, order entry and maintenance, quote responses, customer follow-up, and coordination with internal departments and outside sales. This role monitors orders and backlogs to keep customers informed, develops customer relationships, and identifies opportunities for new and existing business.

• Develop and maintain strong customer relationships to encourage trust, loyalty, and satisfaction.
• Communicate clearly, concisely, and professionally with customers regarding company products, services, quotes, orders, and order status.
• Respond to customer inquiries in a timely manner, including pricing, availability, delivery, quote requests, claims, returns, and change orders.
• Process customer orders, change orders, claims, returns, and related requests according to established company policies and procedures.
• Perform contract review, order entry, order maintenance, and backlog monitoring to ensure customers are kept informed.
• Follow up on inquiries, quotations, cold leads, warm leads, and existing opportunities to support the sales process.
• Make warm and cold calls using marketing-driven leads and contact lists to create new sales and identify upsell opportunities.
• Maintain activity records, daily call logs, customer follow-ups, job bids, quotes, and pipeline opportunities in sales software.
• Learn and demonstrate company products, services, operational procedures, and competitive information, including pricing and lead times.
• Work with outside sales, commercial development personnel, and internal departments to ensure quality customer service and satisfaction.
• Provide timely and accurate information on incoming customer purchase orders and current order status when requested.
• Provide timely feedback to management regarding service failures, customer concerns, pricing recommendations, and market intelligence.
• Prepare and submit special reports as required.
• Support sales and marketing programs as directed and attend trade shows as required.
• Monitor and update company offerings on internet sales channels, including eBay, Amazon, and website opportunities.
• Obtain all required approvals.
• Maintain a clean and organized work area.
• Complete all assigned training, including monthly health and safety sessions.
• Perform other duties as assigned.

• Proficiency in Microsoft Word, Excel, and sales or business systems.
• Ability to generate quotes using job schedules, take-offs, representatives, and vendors.
• Business development skills and a strong interest in sales.
• Ability to work in a fast-paced environment and meet sales targets.
• Ability to work closely with other departments and attend scheduled meetings.
• Ability to work in various temperature environments and dusty conditions as needed.
• Ability to read SDS information and follow required PPE guidelines.
• Ability to work overtime as required and contribute as part of a team.

• High school diploma or GED.
• One to three years of inside sales experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to perform basic math functions accurately.
• Ability to work independently with minimal supervision.
• Experience working with quality systems preferred.