Service Technician - Health

Job Summary

The Service Technician Vet delivers post‑sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. It is also accountable for ensuring customer satisfaction by advising on preventive maintenance and configurations that may favorably impact performance, and providing user training on new products.

• Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision.
• Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment.
• Inspect pre‑installed products for any defects or damages, and conduct final post‑installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met.
• Maintain strong and supportive customer relationships by providing technical support after initial installation of equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed.
• Maintain all required records including service orders, confirmations, inventory, expense reports, time sheets, and equipment related items in a timely and accurate manner.
• Comply with company and department policies and standards; perform other duties as assigned.

• Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues.
• Inventory Management: determine parts, supplies or tools needed to complete service requests; manage vehicle inventory through regular restocking and regular inventory audits.
• Personal/Vehicle Safety: maintain a quality driving record; schedule proper vehicle maintenance regularly to ensure a safe fleet on the road.
• Ensure proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms.

• High School Diploma or Equivalent.
• 2 years of relevant work experience.
• Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience.

• Trade school training in carpentry/plumbing/heating/electrical/electronic.
• Previous experience servicing and installing x‑ray equipment.
• SAP experience.

• Ability to thrive in an independent role with excellent organizational and problem‑solving skills.
• Strong verbal and written communication skills; listens attentively and asks questions when necessary.
• Ability to use general terminology to explain technical aspects of technology to a non‑technical audience.
• Requires basic computer skills and ability to use smartphone/tablet; knowledge of Microsoft Outlook, Excel and Teams is helpful.
• Ability to respond to difficult situations and demanding people and deliver negative information in a way that enhances relationships.

• Drivers License (required upon hire).

• Certified, Licensed or Registered Veterinary Technician preferred.

Ascend/descend stairs/ladder frequently; bend frequently; communicate/hear frequently; communicate/talk frequently; drive vehicle frequently; exert force – pushing/pulling 0‑20 lbs frequently; learn new tasks or concepts frequently; maintain focus frequently; move/traverse frequently; operating position – specific machinery frequently; repetitive motions frequently; stationary position (seated) frequently; transport – lifting/carrying 0‑10 lbs frequently; complete tasks independently constantly; hand/eye coordination constantly; remember processes & procedures constantly;

vision constantly; balancing occasionally; complete tasks in a noisy environment occasionally; exert force – pushing/pulling 21‑40 lbs occasionally; exert force –…