Field Service Technician – Dialysis

• Install and set up dialysis systems at customer sites, including basic configuration and equipment readiness
• Deliver a high level of customer service while on site by communicating clearly, acting professionally, setting appropriate expectations, and ensuring customer needs are addressed or escalated in a timely manner
• Perform equipment upgrades, repairs, part replacements, and system modifications as directed
• Escalate complex or unresolved issues to Field Service Engineers or senior technical staff
• Perform routine preventive maintenance in accordance with company procedures and manufacturer specifications
• Support delivery, movement, and logistics of new equipment within assigned customer locations
• Maintain accurate service records and documentation in compliance with company Quality Management System requirements
• Manage assigned inventory of spare parts, tools, test equipment, and consumables
• Collaborate with internal teams to resolve customer needs and support successful product use
• Follow all health, safety, regulatory, and company procedures while working in field environments

• Dialysis experience required (Biomedical technician or similar title)
• Hands on technical experience, such as field service, equipment maintenance, mechanical repair, electrical repair, biomedical equipment support, or similar hands-on technical work
• Associate degree, technical certification, military technical training, or equivalent hands-on experience preferred
• High level of aptitude and ability to learn on the fly
• Strong mechanical aptitude and comfort working with technical equipment
• Basic electrical, mechanical, and troubleshooting skills
• Customer-facing service or support experience preferred
• Comfortable using Microsoft Office, including Word, Excel, Outlook, and Teams
• Comfortable learning service software, mobile applications, ERP systems, or other digital tools
• Valid driver’s license and clean driving record
• Ability to lift up to 70 lbs and safely handle equipment, tools, and parts in field environments

Demonstrates expertise in Dialysis Systems Installation and Maintenance, with strong mechanical and electrical repair skills. Proven ability to deliver exceptional customer service and maintain compliance with Quality Management System requirements.

• Dialysis Experience
• Field Service Experience
• Mechanical Repair Skills
• Electrical Repair Skills
• Customer-Facing Service Experience

• Equipment Maintenance
• Troubleshooting Skills
• Preventive Maintenance
• System Modifications
• Basic Electrical Skills
• Basic Mechanical Skills

• Clear Communication
• Professionalism
• Customer Service Orientation
• Problem-Solving Ability

• Technical Certification
• Associate Degree
• Military Technical Training

• Biomedical Equipment Support
• Quality Management System
• Health and Safety Compliance
• Field Environments

• Microsoft Office
• Service Software
• Mobile Applications
• ERP Systems