Case Associate (Bilingual

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

The Case Associate provides comprehensive client support by assisting with intake, assessments, crisis response, case documentation, administrative coordination, resource referrals, community outreach, and collaborative team efforts while continuously developing skills to enhance service delivery and organizational success.

• Assist in conducting client intake and assessments, gathering relevant information to support service planning.
• Help maintain accurate case files and documentation, ensuring compliance with organizational policies and procedures. Assists with crisis situations and emergencies as needed. Provide administrative support, including not limited to billing tasks, scheduling appointments, managing communications, and coordinating meetings.
• Facilitate client access to resources and services by providing information and referrals as needed. Participate in outreach activities to promote programs and engage with the community.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Comply with program and/or requirements related to:

• Background check
• DMV check

• Driver's license
• Automobile Insurance

Minimum Qualifications

• H.S. Diploma or General Education Degree (GED) Entry level
• Spanish Fluency (spoken and written)
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively
• Excellent communication and interpersonal skills, with a focus on customer service.

Preferred Qualifications

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Familiarity with data entry, billing systems, and Microsoft Office Suite is preferred.

• Preferred 40 DV training certification, CPR/First Aid certified

• Blue Cross/Blue Shield EPO/PPO Health Insurance
• Dental and Vision Insurance
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• PTO, Sick Time, and 15 Paid Holidays
• 403(b) Retirement Savings Plan
• Employee Assistance Programs (EAP)
• Tuition Reimbursement
• Professional Development Opportunities and Service Awards
• Additional Voluntary Benefits

$19.35 - $21.50 / hour

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to recruit or call  and let us know the nature of your request and your contact information.