Work Life Consultant (Case Manager) - Lake County

Work Life Consultant (Case Manager) - Lake County

Aspire Chicago Waukegan, Illinois, United States

Description:

Empower Independence. Build Community. Change Lives.

About Aspire

Since 1960, Aspire has been creating boundless opportunities for people with disabilities. We believe in working together to pursue greater possibilities, foster meaningful connections, and build communities where everyone belongs. Every member of our team plays a role in advancing this mission!

The Role

As a Work Life Consultant (Case Manager), you will partner closely with individuals receiving services, their families, support networks, and interdisciplinary teams to ensure each person’s goals, strengths, and aspirations are honored through thoughtful, person-centered planning and support
. You will serve as a key advocate, coordinator, communicator, and mentor — helping ensure services are delivered with excellence, dignity, compassion, and accountability
.

PLEASE NOTE:
This role will serve our Lake County community.

• Develop and implement individualized service strategies and outcomes aligned with each person’s Personal Plan.
• Monitor progress, goal tracking, and documentation to ensure quality and compliance
  .
• Coach and support Direct Support Professionals (DSPs) in implementing individualized plans effectively.
• Visit and engage with individuals during Academy hours to monitor progress and provide direct support when needed.
• Promote a shared understanding of each person’s goals and vision among team members.

• Serve as the primary communication liaison for families, natural supports, and stakeholders.
• Maintain regular communication with families and support teams to ensure seamless service delivery
  .
• Coordinate meetings and collaborate with providers to optimize outcomes and customer experience.
• Connect individuals to additional resources and services as requested or recommended.

• Champion dignity, independence, and choice for every person supported
  .
• Ensure health, safety, wellness, human rights, and waiver compliance.
• Respond calmly and effectively to crisis situations within the Academy program.
• Foster environments where individuals can explore opportunities, relationships, and personal growth.

• Maintain accurate, organized participant records in compliance with DHS and accreditation standards.
• Complete documentation and reporting in a timely and accurate manner
  .
• Participate in committees, events, and quality improvement initiatives.
• Provide training and coaching to team members on goals, interventions, relationship-building, and support strategies.
• Stay current on best practices and trends in the developmental disabilities field.
• Maintain required certifications and complete all assigned trainings.

• Compassionate, empathetic, and committed to empowering individuals with intellectual and developmental disabilities.
• An effective communicator with strong oral and written communication skills, including accurate documentation and report writing.
• Able to maintain confidentiality while demonstrating professionalism, integrity, and accountability
  .
• Skilled at building trusting relationships with individuals served, families, interdisciplinary teams, providers, and community partners.
• Organized and detail-oriented with the ability to manage multiple priorities
  , meet deadlines, and maintain accurate records in a fast-paced environment.
• An independent problem-solver who can think critically, navigate ambiguity, and make sound decisions.
• Adaptable, resilient, and able to remain calm and supportive during challenging or crisis situations.
• Committed to person-centered planning, advocacy, dignity, inclusion
  , and helping individuals achieve meaningful life goals.
• Comfortable coaching and supporting Direct Support Professionals (DSPs) to ensure high-quality, individualized services
  .
• Dedicated to continuous learning, quality improvement, and delivering exceptional service.

• Bachelor’s degree in a human services-related field.
• Minimum of one (1) year experience supporting…