Routing Manager

Company

Description:

Performance Food service, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

The Routing Manager is responsible for strategic management, optimization, analysis, and continuous improvement of fleet routing operations. This role combines leadership, routing analytics, transportation planning, and operational execution to ensure efficient delivery performance, cost control, customer service excellence, and regulatory compliance. The Routing Manager oversees routing processes, develops and maintains route optimization strategies, analyzes transportation data and key performance indicators, and leverages routing software systems to drive continuous improvement.

This position partners closely with Transportation, Warehouse Operations, Sales, Customer Service, and Drivers to optimize route performance, improve asset utilization, reduce transportation costs, and enhance customer satisfaction. The Routing Manager serves as both leader and subject matter expert, providing operational guidance, analytical support, and strategic recommendations to improve network efficiency and service levels.

The Routing Manager functions as a leader and team member within the department and organization, as required, and performs other duties as assigned to best serve the company.

• Manage and develop routing personnel through staffing, training, coaching, performance management, and problem resolution.
• Establish performance expectations and accountability measures for routing team members.
• Promote a culture of continuous improvement, safety, accuracy, and customer focus.
• Serve as the primary routing subject matter expert for internal stakeholders.

• Lead the design, implementation, and continuous improvement of delivery routes to maximize efficiency and service performance.
• Analyze routing structures and recommend changes that improve route density, fleet utilization, labor productivity, and delivery service levels.
• Ensure transportation and labor expenses remain within budgeted guidelines while maintaining customer service expectations.
• Develop and implement long‑term routing strategies that support business growth, customer acquisition, and geographic expansion.
• Evaluate route performance and identify opportunities to reduce miles driven, service time, overtime, and delivery costs.
• Conduct route balancing and territory reviews to optimize driver workload and operational efficiency.

• Analyze transportation, routing, labor, and customer service data to identify trends and improvement opportunities.
• Monitor key metrics including:
  • Cost per stop
  • Cost per mile
  • Route profitability
  • Delivery productivity
  • On‑time delivery performance
  • Route adherence
  • Driver productivity
• Conduct weekly, monthly, and quarterly business reviews with Transportation leadership and Sales to evaluate routing performance and identify corrective actions.

Ensure routing systems are maintained daily, including:

• Geo‑coding accuracy
• Delivery schedules and designated delivery days
• Customer time windows
• Service time types and overrides
• Account classifications
• Break scheduling and meal periods
• Customer‑specific delivery requirements

• Route start and end times
• Pre-trip and post-trip allowances
• Depot assignments
• Driver assignments
• Vehicle assignments
• Mapping and route visualization settings
• DOT compliance requirements
• Road restrictions and vehicle limitations

• Partner closely with Transportation Management to address route concerns and operational challenges.
• Conduct field visits and route ride‑alongs to evaluate route effectiveness and…